FAQ
What products do you offer?
We offer a wide range of beauty products, including skincare, makeup, haircare, and wellness items. We also carry various brands, from well-known favorites to emerging lines.
How can I place an order?
You can place an order directly through our website. Simply browse our products, add your desired items to your cart, and follow the checkout instructions.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Do you offer international shipping?
Yes, we offer international shipping! Please check our shipping policy for details on shipping times and rates.
What is your return policy?
We want you to love your purchase! If you’re not satisfied, you can return unused and unopened items within 30 days for a full refund. Please refer to our Return Policy page for more information.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier's website.
Do you offer samples?
Yes, we often include samples with orders. You can also check our website for any promotions or sample giveaways.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to accommodate changes once an order is in progress.
Do you have a rewards program?
Yes! We have a rewards program that allows you to earn points for every purchase. You can redeem these points for discounts on future orders. Check our Rewards Program page for more details.
How can I contact customer service?
You can reach our customer service team via email at support jancastillo2009@outlook.com or through our Contact Us page. We're here to help!
Are your products cruelty-free?
We strive to offer a selection of cruelty-free products. Look for the cruelty-free label on product pages or check individual brand policies for more information.
Do you offer beauty consultations?
Yes! We provide personalized beauty consultations. Please visit our Beauty Consultation page to schedule an appointment.